FREQUENTLY ASKED QUESTIONS
What are your support timings?
Our customer support timings start from 11:00 am to 7:00 pm daily except Sunday and public holidays. We will prefer that you call us on above timings for any queries, you can Call or SMS at +92 325 584 5858
When will I get my product after I place an order ?
After you place your order, you will receive a confirmation email. Be proactive, contact the sales department and suggest a meeting point and time of pickup or request the item to be delivered at your home or office. Shipping is free on all orders. You can always contact our Customer Service Team on WhatsApp +92 325 584 5858.
Can I meet the sales dept and pick up my item ?
Yes. Mahnur.pk encourages you to pick up the item for the following reasons:
1: It is safe. You can inspect the product before you hand over the money
2: It is for free. You don’t have to pay for delivery
3: It is quick. Contact us +92 325 584 5858 and ask when you can come along and pick up.
1: It is safe. You can inspect the product before you hand over the money
2: It is for free. You don’t have to pay for delivery
3: It is quick. Contact us +92 325 584 5858 and ask when you can come along and pick up.
What is your refund / exchange policy ?
You requested to carefully read highlights and fine print when purchasing a product. Make sure you also review the delivery period before placing an order. We perform 100% quality testing before sending products to customer. Still, in case of any defective product delivered, we have the following refund / exchange policy: a) In case a customer has bought a product Refund or exchange policy will be entertained only if the complaint is lodged within 24 hours of receiving product. Make sure you mention your order ID, a description of the defect and a picture of defected product.- Our quality control department confirms the defect.- Products must be in original packaging and in unused condition for the refund or exchange request to be entertained.
Customer will be required to arrange for returning the product at our office at their own cost.
We will send your money via easypaisa/jazzcash or bank account on your given information. which you place on order after deduction of service charges on depend of orders.
Customer will be required to arrange for returning the product at our office at their own cost.
We will send your money via easypaisa/jazzcash or bank account on your given information. which you place on order after deduction of service charges on depend of orders.